refunds and cancellation
When we refund, and how
TestBudy is run by InnoCore Labs Pvt. Ltd.. This page covers every payment made on TestBudy.
Nothing renews, so there is nothing to cancel
A Pro pass is a single payment for a fixed period: the number of days shown on the plan, or until the end date a package names. There is no auto-debit, no recurring mandate and nothing that charges you again. When the period ends the pass simply stops, and renewing means choosing to buy another.
Your account and everything in it stay where they are when a pass ends. Free practice carries on.
When you get a full refund
- You paid and the pass did not arrive. If money left your account and Pro did not open on your account, write to us and we will either switch it on or refund it in full, whichever you prefer.
- You were charged twice for one purchase. The extra payment is refunded in full.
- We close your account for a reason other than fraud while a pass still has time left. The unused part is refunded.
Apart from these, a pass that has been delivered is not refundable: the tests, solutions and analysis it opens are available from the moment it starts.
How to ask, and how long it takes
Email admin@innocorelabs.com from the address on your account, with the payment or order id from your receipt if you have it. We reply within two working days.
An approved refund goes back to the card, UPI account or bank you paid from. We start it within three working days of approving it; your bank then usually takes five to seven working days to show it.
Related
See the terms, the delivery policy and how to contact us.